If you are able to open your room door but not any hotel amenities (Fitness center, Pool area, Club room, etc). This could be caused by a couple of things.
The first cause is the amenity may not be compatible with Bluetooth technology.
To confirm that the lock is compatible -
first, make sure your device has Bluetooth enabled then physically place your device up to the lock.
If the lock flashes, this means the lock is waking up and detecting your Bluetooth signals from your device.
This could have also been caused by the receptionist not giving you access to certain areas. This is common and is overlooked.
The last resort is that the lock may not be programmed properly.
Please contact your Frontdesk associate.