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General Troubleshooting - Hotel Team Member

If the guest receives an error downloading their key

  • Make sure the guest has been added to OpenKey HOST and the phone number is correct
  • Make sure the guest is connected to Wi-Fi or has a strong connection via data
  • Make sure the guest has push notifications enabled and Bluetooth is on
  • Ask the guest to force close the app and reopen it
  • Ask the guest to clear the cache

If the key is active but will not open the guest door

  • Contact your Engineering/Maintenance department to check the batteries and ensure the lock is programmed.

For all other issues/questions:

  • Contact support by clicking HELP in OpenKey HOST, emailing, or by calling 1 (877) 800-2008.


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