If the guest receives an error downloading their key
- Make sure the guest has been added to OpenKey HOST and the phone number is correct
- Make sure the guest is connected to Wi-Fi or has a strong connection via data
- Make sure the guest has push notifications enabled and Bluetooth is on
- Ask the guest to force close the app and reopen it
- Ask the guest to clear the cache
If the key is active but will not open the guest door
- Contact your Engineering/Maintenance department to check the batteries and ensure the lock is programmed.
For all other issues/questions:
- Contact support by clicking HELP in OpenKey HOST, emailing email@example.com, or by calling 1 (877) 800-2008.