Guests: First, make sure that your device has internet access. Check if the Wi-Fi or cellular data & bluetooth is turned on and you have internet access on your device. Force quit the app, reopen it and try to get the key again. If this does not help, then please contact the front desk.
Front desk: Make sure the Wi-Fi and Bluetooth is turned on in the guest’s device. Have the guest delete the app from their device and re-download it again. The Receptionist can delete the booking and re-check in the guest again. Now, log in with the credentials in the guest’s device and try to get the key. If you are still having issues, then please contact the customer support.