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What to do if you get an "Internal Server Error"?

If you are experiencing this error message during the guest check-in process, please follow these troubleshooting steps:

  • Open the task manager by holding down (Ctrl + Alt + Del) key
  • Check if the “Mobile Key Transaction Tool” is running on the back
  • If you are unable to locate this tool, then it might be the cause for the “Internal server error”. Make sure you run this tool before attempting to send keys to the guest.
  • Sometimes even if you are able to locate this tool running in the background, try to close it by right clicking on it and click on “End Task”. After this re-run the tool and check if you now can send the keys to the guest.

Note: Each time you stop and re-run the tool, you also have to sign out from the receptionist portal and sign back in to test if the issue was resolved.

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